Privacy Policy

Welcome to Green Lantern Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzagreenlatern.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to our collection and use of information in accordance with this Privacy Policy.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We are dedicated to delivering high-quality pizza and food products to our customers. For any questions or concerns regarding this Privacy Policy or our data practices, you may contact us using the details below:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The types of information we may collect include the following:

2.1 Personal Information You Provide to Us

When you voluntarily provide information to us — such as when you place an order, create an account, sign up for our newsletter, contact our support team, or participate in promotions — we may collect personally identifiable information, including but not limited to:

• Name: First and last name used to identify your account or order.
• Contact Information: Email address, phone number, and mailing/delivery address.
• Payment Information: Credit or debit card numbers, billing address, and other financial data necessary to process your payment. Note that payment card information is processed by secure third-party payment processors and is not stored directly on our servers in unencrypted form.
• Account Credentials: Username and password if you create an account with us.
• Order History: Details about the items you have ordered, special instructions, and preferences.
• Communications: Any messages, feedback, reviews, or inquiries you send us.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Automatically Collected Usage Data

When you visit our website or use our digital Services, certain information is automatically collected by our servers and analytics tools. This may include:

• IP Address: Your Internet Protocol address, which may indicate your approximate geographic location.
• Browser and Device Information: Browser type, browser version, operating system, device type (desktop, mobile, tablet), screen resolution, and hardware model.
• Log Data: Pages visited, time spent on each page, links clicked, referring URLs, and exit pages.
• Session Information: Date and time of your visit, session duration, and click-path through our website.
• Search Queries: Search terms you enter on our website.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences on our website. These technologies help us provide a better user experience, remember your preferences, and understand how our Services are being used. For detailed information about the cookies we use and your choices regarding cookies, please see Section 8 of this Privacy Policy.

2.4 Information from Third Parties

We may receive information about you from third-party sources and combine it with information we collect directly. These sources may include:

• Third-Party Delivery Platforms: If you order through a third-party food delivery app or aggregator that partners with us, we may receive order and contact information from that platform.
• Social Media Platforms: If you interact with us on social media or use social login features, we may receive public profile information consistent with your privacy settings on those platforms.
• Analytics Providers: We may receive aggregated or anonymized data from analytics partners to help us understand how users interact with our Services.
• Advertising Partners: We may receive information from advertising partners to measure the effectiveness of our marketing campaigns.

2.5 Information Collected In-Store or Over the Phone

If you place an order in person or over the phone, we may collect your name, contact information, delivery address, and payment information to fulfill your order and provide you with customer service.

3. How We Use Your Information

We use the information we collect for a range of legitimate business purposes. Specifically, your information may be used for the following:

3.1 Order Fulfillment and Service Provision

• Processing and fulfilling your food orders, including preparing, packaging, and delivering your order to the correct address.
• Managing your account and providing customer support.
• Sending you order confirmations, receipts, updates, and delivery notifications via email or SMS.
• Handling returns, refunds, complaints, and other post-purchase interactions.

3.2 Analytics and Service Improvement

• Analyzing how users navigate and interact with our website to improve user experience and interface design.
• Monitoring website performance, diagnosing technical errors, and maintaining system security.
• Understanding customer preferences and purchasing patterns to improve our menu offerings and promotions.
• Conducting internal research and data analysis to support business decisions.

3.3 Marketing and Promotional Communications

• Sending you newsletters, promotional offers, special deals, and updates about our products and services, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• Personalizing content, recommendations, and offers based on your order history and preferences.
• Running targeted advertising campaigns on third-party platforms, including social media.
• Administering contests, giveaways, loyalty programs, and other promotional activities.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations under federal and state law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).
• Enforcing our Terms of Service and other agreements.
• Detecting, investigating, and preventing fraudulent activity, unauthorized access, and other illegal activities.
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, and the public.

3.5 Business Operations

• Managing and operating our food service business efficiently.
• Training staff and improving internal processes.
• Processing payments and managing financial transactions.
• Communicating with vendors, suppliers, and business partners.

4. Sharing of Your Information with Third Parties

We do not sell, trade, or rent your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Vendors

We may share your information with trusted third-party service providers who assist us in operating our business and providing our Services. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions.
• Delivery Partners: To facilitate the delivery of your food orders.
• Email and SMS Marketing Platforms: To send transactional and marketing communications.
• Website Hosting and Cloud Service Providers: To host our website, store data, and maintain our digital infrastructure.
• Analytics Providers: Such as Google Analytics, to help us understand website usage patterns.
• Customer Support Tools: To manage and respond to customer inquiries and complaints.
• Advertising Networks: To serve relevant advertisements on third-party websites and platforms.

4.2 Business Transfers

If Green Lantern Pizza is involved in a merger, acquisition, sale of assets, reorganization, bankruptcy, or other business transition, your personal information may be transferred as part of that transaction. We will notify you by email and/or prominent notice on our website if such a change occurs and your information becomes subject to a different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal mandates from federal or state courts or agencies.
• Requests from law enforcement or government authorities.
• To protect the rights, property, or safety of Green Lantern Pizza, our employees, customers, or others.
• To detect or investigate fraud, security breaches, or violations of our Terms of Service.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry research, analytics, or marketing purposes. This data does not constitute personal information for the purposes of this Privacy Policy.

4.5 With Your Consent

We may share your information with third parties in other ways not described above if we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to employees and service providers who need it to perform their job functions, and all such individuals are subject to confidentiality obligations.
• Payment Security: We use PCI DSS-compliant payment processors to handle credit card and financial information securely.
• Regular Security Assessments: We conduct periodic reviews of our information collection, storage, and processing practices to guard against unauthorized access.
• Data Minimization: We strive to collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain procedures for responding to data breaches and will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Green Lantern Pizza is committed to honoring these rights as required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it is shared.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., where retention is necessary to complete your order, detect fraud, or comply with legal obligations).
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Green Lantern Pizza does not sell personal information as that term is traditionally understood; however, certain sharing of data with advertising partners may constitute "sharing" under the CPRA. To opt out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information (as defined by the CPRA), you have the right to limit our use and disclosure of that information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

To exercise any of the rights described above, please submit a verifiable consumer request to us by emailing [email protected]. We will respond to your request within 45 days as required by the CCPA/CPRA. In some cases, we may require additional time (up to 90 days total) and will notify you of any such extension.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we strive to honor the following requests from all users:

• Access and Correction: You may request access to or correction of your personal information by logging into your account or contacting us directly.
• Deletion: You may request that we delete your personal information, subject to legal and operational requirements.
• Marketing Opt-Out: You may opt out of receiving marketing communications from us at any time.
• Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Authorized Agent Requests

You may designate an authorized agent to submit privacy rights requests on your behalf. We will require verification that the agent is authorized to act on your behalf and may require you to verify your own identity directly with us before processing the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required or permitted by applicable law. The specific retention periods we apply vary depending on the type of data and the purpose for which it is held:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some circumstances, we may retain anonymized data indefinitely for statistical and research purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertising. Cookies are small text files that are placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly. They enable core features such as security, user authentication, and shopping cart functionality. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are visited most frequently and error messages encountered. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow the website to remember your preferences (such as your location, language, or previously viewed menu items) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests, both on our website and on third-party platforms. They may track your browsing activity across multiple websites.

8.2 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner, which is displayed when you first visit our website.
• Your web browser settings — most browsers allow you to block or delete cookies. Please refer to your browser's help documentation for instructions.
• Third-party opt-out tools such as the Google Analytics Opt-out Browser Add-on and the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

9. Children's Privacy

Green Lantern Pizza does not knowingly collect, use, or disclose personal information from anyone under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action. We comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding the protection of children's privacy online.

We strongly encourage parents and guardians to monitor their children's online activities and to educate them about safe internet practices. If you are under 18 years of age, you must have your parent or guardian's permission to use our Services and provide us with personal information.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and your information is collected and stored in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that your information receives an adequate level of protection wherever it is processed. If you are located in a jurisdiction with specific cross-border data transfer restrictions, please contact us to discuss how we handle your data.

When we use service providers located outside the United States, we require them to adhere to appropriate data protection standards and, where applicable, to implement standard contractual clauses or other approved transfer mechanisms to protect your personal information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Green Lantern Pizza. This Privacy Policy applies only to information collected by our Services. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit. Third-party links included on our website are provided for your convenience and do not signify our endorsement of those websites or their content.

This includes, without limitation, third-party delivery platforms, payment gateways, social media platforms, and advertising networks. When you interact with these third parties, their own privacy policies will govern the collection and use of your information.

12. FTC Act Compliance and Consumer Protection

Green Lantern Pizza complies with the Federal Trade Commission Act (FTC Act) and related FTC regulations governing unfair or deceptive practices in commerce. We are committed to:

• Accurately representing our data collection and use practices in this Privacy Policy.
• Not engaging in deceptive or misleading privacy practices.
• Honoring the privacy promises we make to our customers.
• Implementing reasonable security measures to protect consumer data.
• Providing consumers with meaningful choices about how their data is used for marketing purposes.

If you believe that we have engaged in any unfair or deceptive privacy practices, you have the right to file a complaint with the Federal Trade Commission (FTC). You may do so at:

13. Filing a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the appropriate data protection or consumer protection authority.

13.1 Federal Authorities

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a privacy-related complaint with the FTC using the contact information provided in Section 12 above.

13.2 California Residents

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

You may also contact the California Attorney General's Office regarding CCPA/CPRA violations. Before filing a complaint with any regulatory authority, we encourage you to contact us first so that we have the opportunity to address your concerns.

13.3 Other State Residents

Residents of other U.S. states may have additional privacy rights under their respective state privacy laws. We encourage you to contact us at [email protected] to exercise your rights or raise concerns, and we will do our best to respond in accordance with applicable law. You may also file complaints with your state's Attorney General or consumer protection agency.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised Privacy Policy on our website at pizzagreenlatern.rest.
• For material changes, we may notify you via email or by displaying a prominent notice on our website prior to the change becoming effective.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree with the updated Privacy Policy, you should discontinue your use of our Services and contact us to request deletion of your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please provide us with your name, contact information, a description of your inquiry or request, and any relevant details that will help us respond to you efficiently. We aim to respond to all privacy inquiries within 30 days of receipt.